As mobile carriers enforce stricter compliance rules for SMS communication, practices must adapt their automated messaging workflows to ensure critical patient outreach isn’t blocked. In this session, we’ll explore how recent RTConnect updates affect your communication cadence—from appointment reminders to billing messages—and how to navigate new manual opt-in requirements through Communication Preference Records (COMPR). From there, we’ll shift from setup to strategy, reviewing the communication options available within RTConnect and key considerations for configuring automated messaging workflows in alignment with your organization’s policies and applicable requirements. Walk away equipped to optimize your EMR messaging settings, reduce administrative friction, and maintain seamless, compliant patient engagement across your entire organization. This session will not have legal representation, and Raintree cannot provide legal or compliance advice.