conference agenda
main sessions
Thursday, September 25
& Friday, September 26
PREVIEW THE AGENDA
Get a sneak peak at what sessions will take place at this year’s event. Make sure to check back, we will continue to add to the agenda up until the meeting. The final agenda will be available to registered attendees in the meeting app which will launch approximately three weeks before the event.
Sessions
Speakers
New Content
Session Type
Session Categories
Refining Your Work Culture to Optimize Growth, Retention, Engagement, & Profitability
Over 50% of healthcare workers will look for a new job in the next 12 months. Physical rehabilitation providers continue to face challenges to recruit, retain, and engage employees. This issue can cost a company’s bottom line hundreds of thousands
Navigating Compliance in the AI Era: Safeguarding Your Practice
Gain an understanding of how to leverage AI technology in healthcare while ensuring compliance with legal and regulatory standards. This course will focus on critical strategies to avoid investigations and audits, as well as how to properly manage consent and
Trustworthy Artificial Intelligence (AI)
In this session, we will explore the risks associated with AI, emerging industry standards for AI risk management, and how to identify “Trustworthy” AI. We’ll discuss the protocols and processes employed by AI developers (including Raintree) to safeguard patient safety,
MIPS 2025: Strategies for Success in the Evolving Landscape
In this session, participants will receive a comprehensive overview of the key changes and updates for MIPS 2025, along with strategies to enhance performance and optimize reimbursement. The session will cover updates such as changes in performance category weights, adjustments
What Keeps You Up At Night: Provider Edition
Join your fellow clinical providers for an open and honest roundtable discussion about the real challenges and stressors we face in today’s healthcare landscape. This interactive session will delve into the issues that weigh on our minds, impact our practice,
Tracking Patient Outcomes for Quality Reporting & Insurance Reimbursements
This session will focus on strategies for tracking patient outcomes to enhance quality reporting and improve insurance reimbursements. Attendees will learn how to select the most appropriate standardized outcome measures based on patient conditions, ensuring consistency and comparability across cases.
Unlocking Efficiency: Utilizing KPIs in Your Clinical Practice
In this session, we will explore how to leverage Key Performance Indicators (KPIs) to unlock greater efficiency in your clinic. Participants will learn strategies for optimizing patient management, such as handling patients without future appointments, reducing overdue tasks, and improving
How to Better Manage Your Caseload & Ensure Timely Follow Up
Case load management is essential for efficiently tracking and managing patient cases, and this session will show how to maximize its potential using customizable views such as Full View, Plan View, and Custom View. Participants will explore various case load
Optimizing Clinical Operations with Data-Driven Reports
Clinical reports provide valuable insights into patient care and operational efficiency through both weekly and monthly analyses. Weekly reports track visit utilization, EMR summaries, and treatment times to help monitor patient progress and identify areas for improvement. Monthly reports, including
Streamlining Non-Standard Service Line Documentation: From Paper to Digital Templates
Learn how to transition from paper-based documentation of non-standard service lines to efficient digital templates, improving accuracy and workflow. The session will guide attendees through identifying non-standard service lines that are still documented on paper, assessing their needs, and building
Streamlining Plan of Care: Synchronizing Authorization & Key Deadlines
Streamline the Plan of Care (POC) process by synchronizing authorization end dates and key deadlines to improve compliance, treatment outcomes, and reimbursement efficiency. The session will cover how to align POC timelines with authorization requirements, ensuring that treatment plans are
Strengthening EMR Security in the Digital Age
This session will dive into the critical intersection of EMR security and AI-driven solutions, exploring how emerging technologies can strengthen data protection in healthcare. Attendees will learn strategies for securing Electronic Medical Records while leveraging AI to enhance threat detection
Safeguarding Your Organization from Deceptive Attacks
Safeguard your practice from the most common cyber security risk: Phishing. In this session, participants will gain a comprehensive understanding of phishing attacks—how they work, their different types, and their impact on organizations. Attendees will also learn best practices and
All Things Compliance: Regulatory & Security Roundtable
Meet our compliance and security team! In this session we will discuss hot industry security, privacy, and compliance topics in panel round table format. Bring your questions for an interactive discussion with our experts.
EMPLOYALTY: How to Ignite Commitment and Keep Top Talent in the New Age of Work
The employee revolution is here. As workers everywhere quit, retire, or change jobs, do you really understand what leads ordinary people to become dedicated employees? In this compelling program, Joe dispels the pervasive myths hindering hiring and shares the three factors
KEYNOTE: RIP EMR… The Age of AI is Here
Welcome to the future of rehab therapy innovation. In this opening session, Nick Hedges, Raintree’s CEO, will deep-dive on industry trends, reimagining what’s possible in daily workflows and patient journeys in the context of accelerated AI innovation. Attendees will be
Recalibrating Your Business To Adapt To Changing Times
In an ever-evolving healthcare landscape, private practices must stay agile to thrive. This session equips practice owners and managers with strategies to adapt their business models to economic shifts, regulatory changes, and patient expectations. Learn how to assess your practice’s
Negotiating With Insurance Companies to Maximize Your Bottom Line – Part 2
Since 2011, reimbursement to physical rehabilitation providers has declined 40%. Physical rehabilitation is now considered a low margin industry. It is more important than ever that physical rehabilitation providers master the skills needed in initial contract negotiations and renegotiations with
Negotiating With Insurance Companies to Maximize Your Bottom Line – Part 1
Since 2011, reimbursement to physical rehabilitation providers has declined 40%. Physical rehabilitation is now considered a low margin industry. It is more important than ever that physical rehabilitation providers master the skills needed in initial contract negotiations and renegotiations with
Going Out-of-Network: The Why, The Fear, The What, and How It Can Help You
Since 2013, inflation has risen by 37%. This means what took $1.00 to purchase an item in 2013 now takes $1.37 to purchase the same item in 2025. Unfortunately, insurance reimbursement has not risen 37% over the same 12-year period.
Front Desk Success = Business Success: Leveraging the Most Misunderstood Role in Your Practice for More Arrive, Pay and Stay
The front desk team is often an overlooked and underestimated area in a physio and health care practice. Yet, your front desk plays a pivotal role in shaping the patient experience and ultimately, the success of the business. A well-functioning
Scaling Your Pediatric Practice
This interactive session is designed to provide attendees with the essential principles for successfully growing a pediatric private practice. Participants will gain valuable insights into expanding their practice efficiently, covering key areas such as building a positive culture, optimizing organizational
Content That Converts: Build Trust, Grow Your Clinic, & Stand Out Online
In today’s digital landscape, therapy practices must think beyond referrals and word-of-mouth — they need to think like media brands. This session will show you how to transform your clinic into a powerful content engine that attracts new patients, builds
Getting Onboarding Right… Everytime
You never get a second chance to make a first impression and onboarding is essential for setting expectations and providing the necessary training to new hires. Does your practice have a thoughtful, comprehensive, onboarding program? This is critical to not
Integrating AI Technology into Therapy with ScribeIQ™
Discover how Artificial Intelligence (AI) technology can revolutionize clinical documentation workflows with ScribIQ, Raintree’s therapy-specific AI scribe. Attendees will experience a live demo showcasing ScribIQ’s capabilities, including scalable onboarding, ambient transcription, and an EMR-native AI agent that provides predictive coding
Filling the Gaps: Customizing Test Templates for Objectives
Learn how to customize test and observation templates to enhance documentation efficiency and accuracy. We’ll cover the benefits of templating, including increased documentation efficiency, improved consistency and standardization, and better compliance. The session will also explore the use of global
Monthly Overview of Front Office Reporting Metrics
In this session, attendees will dive into key reports that enhance practice management and operational efficiency. The session covers essential tools like the Referral Source Breakdown Report, Appointment Statistics Report, and Attendance Report, providing actionable insights into referral strategies, appointment
Weekly Front Office Reports for Enhancing Operational Efficiency
This course will teach you how to leverage key reports to optimize your practice’s financial and operational performance. You’ll learn how to identify uncollected copays, track cancellations and missed appointments, and address missing authorizations—all of which directly impact collections, scheduling
Essential Daily Front Office Reports
In this session, participants will learn how to leverage powerful daily reporting tools to streamline clinic operations, enhance financial tracking, and ensure compliance with authorization requirements. We will cover how to efficiently manage schedules, monitor copay collections, track outstanding balances,
What Keeps You Up At Night: Front Office Edition
Join your fellow front office staff for an open and honest roundtable discussion about the real challenges and stressors we face in today’s healthcare landscape. This interactive session will delve into the issues that weigh on our minds, impact our
Managing Patient Payment Agreements & Good Faith Estimates
In this session, participants will gain a comprehensive understanding of the Patient Payment Agreement and Counseling Form (PPAC), as well as the Good Faith Estimate Form, focusing on their purpose, setup, and implementation. The course will cover the use-cases and
Mastering Eligibility & Authorization Processes: A Lesson in Proper Setup to Reporting
This course on Eligibility and Authorizations is designed to equip front desk staff with the essential skills necessary to manage eligibility and authorizations in Raintree. Participants will explore the purpose and functionality of both the Eligibility and Authorization Dashboards, understand
Simplifty Patient Data Collection with PQ Automation
Are you maximizing use of the Patient Questionnaire (PQ) Automation Tool? In this session, you will get a comprehensive overview of the Patient Questionnaire (PQ) Automation Tool, designed to simplify patient data collection and enhance engagement. Participants will learn about
Optimize Your Scheduling with Custom Appointment Views
In this session, participants will learn how to build and manage appointment views allows front office staff to streamline scheduling through discipline-specific and condition-based configurations, aligning appointments with patient needs and provider specialties. By creating views for PT, OT, and
Things You May Have Forgotten Since Your Implementation
This session is a refresher on key Raintree features you may have forgotten since your implementation. We’ll cover everything from system navigation and security settings to task management and internal communication tools, helping you get back up to speed and
Enhancing Patient Communication: Leveraging Standard Campaigns & Specialized Use-Cases
Are you looking to streamline and enhance patient communication at your practice? Join this session for a deep dive into Campaigns that help automate patient communicatoin —saving your practice valuable time while ensuring an exceptional patient care experience. In this
Seamless Payroll & Powerful Insights with BI
Explore how Raintree’s BI Payroll solution streamlines payroll while delivering greater visibility and control over your financial data. With seamless integration, practices gain instant access to payroll information and can consolidate all financial metrics into a single, comprehensive report. This
Streamline Payment Collection with RTPay
In this overview, you’ll gain an understanding of how Raintree Payments (RTpay) can accelerate revenue by offering patients convenient self-service options, automating collections, and simplifying payment reconciliation. We’ll cover how patients can make payments via kiosk or portal, set up
Optimizing Payment Denial Workflows
Learn how to optimize payment denial workflows by setting up automated routing rules for medical record submissions, tailored to common denial reasons from payors. This automation will save time by handling routine denial issues, allowing your team to focus on
What Keeps You Up At Night: Back Office Edition
Join your fellow back office team members for an open and honest roundtable discussion about the real challenges and stressors we face in today’s healthcare landscape. This interactive session will delve into the issues that weigh on our minds, impact
Streamlining Credentialing for Seamless Provider Management
This session will focus on optimizing the credentialing process by leveraging an integrated system that automates the storing, monitoring, and verifying of provider credentials. Attendees will learn how to centralize all credentialing documents in one system, receive alerts when renewals
Mastering Remit Posting: A Deep Dive into PLB (Provider Level Balance)
Join us for an in-depth session on Remit Posting, focusing specifically on the intricacies of Provider Level Balance (PLB). This session will explore key concepts such as when and why to use the default action to post a zero-dollar charge
Leveraging the Reconcilliation Tool to Automate Remit Posting
Leran how to streamline and automate the Remit Posting process by utilizing powerful reconciliation tools. Discover how automating this process can reduce manual effort, improve accuracy, and accelerate your financial workflows. We’ll cover the benefits of using the reconciliation tool
Techniques to Master Use of the Patient Payment Agreement and Counciling Form
Join us for an insightful session focused on mastering the Patient Payment Agreement and Counseling (PPAC) Form and its critical role in managing patient financial agreements. This session will provide comprehensive techniques for effectively utilizing the PPAC form, ensuring compliance,
Best Practices for Managing Accounts Receivable
Learn best practices for effectively managing accounts receivable (AR), focusing on daily, weekly, and monthly metrics and expectations. We will discuss strategies for tracking AR progress, setting realistic employee expectations, and ensuring that key metrics are consistently met. Additionally, attendees
Advanced Coding Edits: Special Unit Rounding
Explore advanced coding edits with a focus on special unit rounding across various disciplines, including PT, OT, and Speech Therapy. The session will cover how unit rounding applies to services such as Work Hardening, Group Therapy, Cognitive Testing, Aphasia, AAC
Therapy Benefit Verification Deep Dive
Get ready to dive deep into the TVBEN setup, focusing on key components such as reverifications, templates, and best practices for optimal configuration. We’ll review setup options to ensure your system is tailored to your needs, and explore how to
When & How to Use Tracers & Re-billing Tools
In this session, participants will learn when and how to effectively use tracers and re-billing tools to manage rebilling batches. We’ll review common scenarios where these tools are helpful, such as handling specific date ranges, running trace statements, and reprocessing
Month End Best Practices
Explore best practices for effectively managing accounts receivable (AR) and ensuring smooth month-end procedures. Attendees will gain insights into how to maintain data integrity by aligning financial data with accounting systems, with a focus on ledger locking and accurate reporting.
Mastering Lead Tracking & Active Patient Journeys
Gain a comprehensive understanding of Journey Records, focusing on both Lead Tracking and Active Patient Journeys. You’ll learn how to configure and set up the Lead Tracking Journey Record and Active Patient Journey Record, diving deep into the standard stages