Move beyond “feeling busy” to knowing your team’s impact. In this session, You’ll learn how to quantify and optimize administrative performance by mastering Front Desk KPIs. Explore the Front Desk Measures section of your KPI setup and discover how to activate and configure indicators tailored to your clinic’s workflow.
Participants will learn how to track key metrics—such as inbound/outbound communications, pending verifications, and authorizations—to reduce administrative waste, standardize daily closings, and empower supervisors to provide data-driven coaching. Walk away equipped to improve efficiency, enhance accountability, and foster a culture of continuous improvement that maximizes both staff performance and patient experience.