The front desk team is often an overlooked and underestimated area in a physio and health care practice. Yet, your front desk plays a pivotal role in shaping the patient experience and ultimately, the success of the business. A well-functioning and empowered front desk team can significantly impact key areas such as patient acquisition (Arrive), payment and payment collection (Pay), and patient retention (Stay) Think decreased cancels, no shows and drop offs! This presentation will delve into strategies and best practices to optimize front desk operations and transform it into a powerhouse for business growth and a force for organizational expansion!