Accurate manual payment posting is critical to clean AR, reliable reporting, and a smooth month-end close. In this session, You’ll learn how to confidently interpret EOBs, correctly apply payments and adjustments, and link documentation directly to claims for stronger audit protection and faster follow-up.
we’ll break down the essentials of identifying allowed amounts, contractual adjustments, and true patient responsibility — while avoiding common misposts that create false balances and aging issues. You’ll also learn best practices for handling partial payments, recoups, and zero-pay EOBs with precision.
The session will walk through the SBP manual posting workflow, including how to attach EOB images to claims and leverage upcoming SBP feature flags that validate amounts, flag mismatches, and standardize posting processes. By the end, You’ll understand how to reduce rework, improve consistency across billers, prevent downstream corrections, and strengthen overall revenue cycle performance.