Patient financial engagement has never been more important — yet many therapy practices struggle with when and how to connect with patients about payments. Should you reach out before the visit, at check-in, or after the claim? Do personalized messages actually move the needle? And how much of the process can you confidently automate without sacrificing the patient experience?
In this session, we’ll share data-backed strategies and real-world success stories to help you build a smarter patient collections process. You’ll learn how to:
- Engage patients earlier in their journey
- Personalize outreach when it matters most
- Automate routine tasks to reduce staff workload
- Optimize timing, channels, and messaging to drive higher response rates
We’ll highlight how organizations have boosted collections by 30% while achieving a 61% self-service pay rate—and show you how to replicate those results in your own practice.
Whether you’re refining an existing process or building your collections strategy from the ground up, you’ll leave with practical, actionable tactics to improve both patient satisfaction and financial outcomes.