Patient financial engagement has never been more important — yet many therapy practices struggle with when and how to connect with patients about payments. Should you reach out before the visit, at check-in, or after the claim? Do personalized messages actually move the needle? And how much of the process can you confidently automate without sacrificing the patient experience?

In this session, we’ll share data-backed strategies and real-world success stories to help you build a smarter patient collections process. You’ll learn how to:

Whether you’re refining an existing process or building your collections strategy from the ground up, you’ll leave with practical, actionable tactics to improve both patient satisfaction and financial outcomes.