This training session focuses on practical strategies for improving patient satisfaction and optimizing clinic operations through effective communication, data-driven insights, and continuous improvement activities. Participants will learn how to enhance rapport and manage patient expectations using tailored messaging to engage patients at different stages of their care. This session delves into the power of automated surveys to gather actionable feedback that informs treatment adjustments, improves clinic processes, and boosts patient retention. Attendees will also explore how to address negative responses, turning potential challenges into opportunities for growth and improvement. Finally, we will discuss building a culture of ongoing quality assurance, with practical guidance on using patient feedback to create effective action plans and ensure continuous progress toward better patient outcomes and clinic success.
WHAT’S COVERED:
- Effective patient communication leveraging Raintree’s standard tools and messaging
- Methods for communicating insurance benefits, out-of-pocket costs, and visit expectations to increase transparency and patient satisfaction
- Utilizing automated surveys including Therapy Value Survey (TVS), Net Promoter Score (NPS) Survey, and Post-Discharge Engagement Surveys for gathering valuable patient feedback
- Translating survey feedback into actionable changes for treatment planning, clinic management, and patient retention efforts
- Strategies for handling negative feedback including addressing poor survey responses and outcomes, documenting follow-up actions, and using negative feedback as a tool for improvement
- How to implement a culture of continuous quality improvement